Frequently Asked Questions

Will you accept any commission?
I welcome almost any design request. If it is beyond my knowledge or skill set, I will express that during the inquiry phase.
What is the custom order process?
Reach out via email, contact form or Instagram DM - let me know your idea, size and color palette preferences. I will create a design mockup and send it over for review. We will finalize details (colors/size) from there. I will provide an appropriate timeline for order turnaround as well.
What is the payment structure?
25% down upfront, 25% upon approval of the design, remaining 50% due upon completion of the project.
How long is the turnaround time?
It varies. It depends on what other work I have lined up at the same time. I aim to have pieces returned between 2 and 8 weeks pending complexity.
Do you deliver?
Delivery upon request, for an additional fee (based on distance).

Do you take on repairs?
I do! I can repair both lead-came and foil-based pieces.
How much will it cost?
It depends on the damage and the extent of the work involved. I will try to give an assessment/estimate via email after viewing your images - but I will let you know if an in-person assessment is necessary.
How long is the turnaround time?
It varies. It depends on what other work I have lined up at the same time. I aim to have pieces returned between 2 and 8 weeks pending complexity.
Do I need to bring the piece to you, or do you offer pickup/delivery?
I request that your piece is delivered to my home studio. However, if you’re uncomfortable transporting your glass, I offer pick up/delivery for an extra fee.
Can you repair large windows or panels on-site?
At this time, I only offer repair services on pieces I can bring to my studio. I do not offer in-situ repairs.

How should I hang my stained glass piece?
Use sturdy chains or wires attached to secure hooks within a window frame/window sill. Do not use suction cups as the temperature of the window and weight of the art are too high of variables for long term security. Avoid weak adhesives or inadequate hardware.
Where is the best place to display stained glass?
Near a window for optimal light effects, but avoid prolonged direct sunlight to prevent fading over time.
Can I install stained glass in my windows?
Yes, but it’s best done by a professional to ensure proper fit and insulation.

How do I clean stained glass?
Use a soft cloth and mild, non-ammonia glass cleaner or just warm soapy water. Avoid abrasive materials or harsh chemicals that could damage the glass or solder joints.
How often should I clean my stained glass piece?
Clean as needed, depending on dust accumulation, usually every few months.
Should I polish the metal came (lead or zinc)?
If the piece has a metal frame, you can use a gentle polish specifically for that metal, but be cautious not to damage the glass or patina.
How do I maintain the patina on my stained glass?
Avoid scrubbing; just wipe gently with a clean cloth to preserve the finish.

What if my stained glass is damaged during shipping?
I take great care to package your item securely. However, if damages do occur during shipping please contact me within 48 hours of delivery and include a description and a picture of the damage. From there, we can coordinate a replacement or a refund.

If your item is damaged upon arrival you must save the packaging in order to receive a refund. Each item is shipped with insurance, and the shipping carrier may require photos of the packaging in order to process the claim.

Finally, glassfare is not responsible for any damage that occurs after the item has been delivered.
Where do you ship?
Currently only within the USA to start. However, if you really love a piece, please reach out to me via email (glassfareco@gmail.com) to see if we can arrange shipping to you!
Do you offer returns and exchanges?
As each piece is one of a kind, handmade, and carefully prepared and packaged before being sent out, glassfare does not offer returns or exchanges and all sales are final.

What should I do if a piece of glass breaks?
You may reach out to me to see our options or you may consider contacting a local professional stained glass artist or restorer in your area to repair the damage. Avoid DIY fixes, as they can worsen the damage.
How long will the solder or lead came last?
With proper care, stained glass can last decades or even centuries. Regular inspection for wear or corrosion is key.